Tag: Quality Management System
Be careful with the lash suppliers saying “We have QC team”!
Saying “We have QC team” doesn’t mean that those lash suppliers really have a QC in reality. And “having QC team” is never enough to ensure the lash quality.
Saying “We have QC team” doesn’t mean that they have a real QC team.
Have you ever met and got a direct discussion with those QC members? Do they work full time as Quality Controllers or part-time only? Do they really know the Quality Controlling methods and have a clear working process with those methods employed? Do they make the decision on Quality Pass/Fails based on concretely-defined-standards?
And Do you know a fact that:
Many lash suppliers in Vietnam are not real lash manufacturers. They’re almost lash trading offices. And those lash trading offices normally ask their salemen playing the role of quality controller at the same time?
You may ask: what is wrong with it? I feel this cross-function model totally OK.
QC teams are actually salemens, and this brings you at least 2 risks:
- 1st risk: those part-time QC doesn’t have Quality Controlling skills.
- 2nd risk: as their main role is sales, they work for comission. They would like to prioritize as much as of their time on looking for customers and order. They have a big motivation to make a move on an order, rather than blocking them from the shipment.
Even when a supplier have a dedicated QC team, the quality of your lash order is not assured yet.
Quality is made in each production step, not at the final inspection. Therefore, having QC is not enough.
Let’s interview the QC of your lash supplier about when & where she do the inspection as a step of quality controlling?
If the inspection just happens as a final inspection at the end of the production, you got a big risk. Let’s imagine the case that they found a defects on the products. There would be several scenarios:
- They still ship the defected lashes to you.
- They postpone the shipment to fix the defects.
- They remove the defects one with no replacement and make a shortage in the shipment.
Eventhough, There is still a chance that:
- They fix the defects and still ship the lashes ontime, but they can’t deny that fixing the problem will cost them more. As a consequence, you’ve lose a chance of cost reduction.
What more should a lash supplier have than a QC team, to ensure the quality of your lash order?
As a basic logic, quality is made in each production steps, not at the final inspection, the quality can only be ensured when the quality in each step could be ensured.
RIGHT FIRST TIME
It means that, your supplier must have a mind set of “Right first time” and “Really know how to have Right First Time”.
Right first time means the quality is right right from the 1st time in each production step.
To have Right 1st time, a supplier must have, at least:
- People for right 1st time
- Method and Techniques for right 1st time
- Process and Tools for right 1st time
- Materials for right 1st time
- Measurement for right 1st time
At Sen Lash Factory, we have invested on these right from the begining. And we have been continuously improving it everyday.
We would be pleased to share with you concretely many of our practices on each of those points, via a direct discussion, not here. We rather be called “stingy guys” than to share our stories and know-how to other supplier…
Because we would like to:
- to protect our customer benefits: our customers must be prioritized.
- to protect our own benefits: since those mindset, know-how, and practices are invested, it becomes our assets and we don’t wanna share with other suppliers easily.
- to protect other customers on the market: to not let “fake suppliers” cheating you based on the stories stolen from us.
Chat with us today to discover more about our practices on this topic.
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Thank you!
How to avoid troubling with empty promises on quality from lashes suppliers.
As a Lash Brand or Distributor, you may have been in this situtation:
Receiving low quality lashes, you claim the supplier and get a promise for improvement. However, the problem just repeats again.
Even though the Return/Guarantee policy works, it can’t cover the trouble you face. The anxiety and disappointment drive you to the need of changing the supplier.
But you soon find a new challenge: “How do you realized a better supplier?“. Congratulation! You’ve got the right direction – Prevention is better than cure.
The answer is: You have got to know deeper about The Way that a lash supplier make and assure the quality.
An interesting point here is that, just like you, the factory’s manager doesn’t directly make any lashes. The workers do. Therefore, what really matter here is The Way She Thinks and Does to ensure that the workers can make the quality lashes. Right? So you have to check her way.
If directly visiting a factory, observe, audit… is not really an option, make sure that you at least interview her and find the concrete proof scattered on her different communication channels.
Lets take my case, as the owner of a professional promade fan lashes factory in Vietnam, as an example.
The sense behind my ideas is: creating a favorable condition for a self-improving system to delight the end user. I believe that the best one to make and to ensure the quality the the direct workers. It’s not just a way of thinking or a cliché. it’s a real investment and a course of actions in a process.
Let me list out here some concrete things that we have already done and achieve:
- We ensure that all workers perceive quality as non-negotiable.
Recruitment: We only hire workers who are conscious of producing high-quality products. No sloppy or careless work will be tolerated.
Training: We train the mindset before training the production techniques. Emphasis is placed on helping them understand why prioritizing quality is essential and why it should never be compromised for anything else.
Retention: We retain only those workers who understand and adhere to the quality standards.
- We help the workers clearly understand and able to decide what is OK and Not OK on Quality by themselves
- We generate a set of production techniques and means which ensure the level of quality at 100% OK. And we set our target of Quality Passed is 100%. We have a long period fighting to eliminate the mentality of “99% is good enough.
- We have established a traceability and control system for each stage in production process, ensuring that defect cannot go undetected. And this also makes everyone feel that creating quality products is easier than fixing defective ones. Afterall, the workers are encourage to ensure that the defect is dectected right at the time it arises.
- We also encourage the workers to discuss together (without our join) on 3 key questions: (1) Why can this defect can happen? – (2) Why can’t this defect be detected before? – (3) What should we do to prevent it from happening in the future?
- After all, We encourage our workers to be innovative for a higher and more stable quality (based on the result of a carefully trial).
Hope that you can have some idea to interview your suppliers.
Anh
For a professional promade fan lash manufacturing service, visit our:
- website: https://senlash.vn/
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