FAQs and Direct Message

• 70% collected at order placement + 30% collected before the shipment
• via Bank Transfer, Western Union, Wise, Flip….

• Cost to send the money out: paid by Customer
• Cost to withdraw the money out of the account: Paid by SAMLash
• Cost charged by 3rd bank (midle bank): Paid by SAMlash (if any)

• USD, EUR, GBP, VND

• No. Since we sell a private label manufacturing solution, we apply 1-1 direct support procedure to make sure that our offer fit well with each customer’s need.

• Yes. Please help to take a screenshot of your payment and send us via Email/WhatsApp. It would be a big help.

• No, We are not apply Paypal or Creditcard at the moment.

• Yes. There is no problem

• Production MOQ: 20 boxes
• Private Label MOQ: 200 boxes
• Customizable box: 200 boxes

• We offer free samples to check the quality in advance.
• You can devide a production order into 2 shipments. We can help to keep the stock for you.
• Or you can choose to pay some surcharge.

• Yes. The cost will be lower. Depends on each design. But normally, it is significant.

• Yes. Bigger order, less avarage cost. Both lash cost and the average shipping cost will be lower. We may also have special offer for big and loyal customers.

• Lash Quality Guarantee: 1 year. In case of quality damage due to production. You can choose to replace it by new lash or decrease the cost in the next order, or return and refund.
• Box Quality Guarantee: We always add some blank box in our each order shipment for you to replace the damaged one (if any).

• Right fiber
• Right type
• Right curl
• Right length
• Right thickness
• Right openese
• Glue-Absorbed
• Resistent
• Right color

As samples

• Number of Fans in a tray: +/- 1%
• Number of trays in 1 order: +/- 0%

• Sen Lash will pay for it.

• Sen Lash will pay for it.

• We prefer to take it from the stock. In case that we don’t have stock of the same type that you need sampling, we will newly produce it. We commit the same quality in mass production.

• Yes. Sure. We would really appreciate it. Welcome you to visit us!

• Totally yes. You can customize the structure, the size, the design, the materials, the techniques applied (UV coating, Lamination, Foil Back…)
• We encourage you to customize it by your own designer. In case that you need our support, we have in-house designer to help you.
• We provide free consultant and free box structure.

• Step 1: Consultant. We discuss with you directly to get a better understanding on your idea, your need, your brand identity…And we provide you different technical options with the cost in accordance. So you can choose how to convey your idea via the structure, the materials, the techniques applied…Options can be combined to make an unique solution for you.
• Step 2: Make and send the samples of the boxes.
• Step 3: Massively produce your customized box

• For box we did for ourselve (for the showcase): CLICK HERE
• For box we did for other customers: Sorry that we can’t publish, since we have to keep our customers in confidential.

• Yes. Sure. It’s easy, and cost saving. You can find many designs of standard box by CLICK HERE.

• Yes. Sure. And it’s free. All we need is a vector file of your logo.

• Yes. We do. Beside private label service. We offer lash in standard boxes with no brand. The lash cost are the same. The box cost is cheaper.

• Yes. We do. It the same like we sell lash with no brand name. We only sell wholesales to lash supplies, lash big academy or lash salon chain. We don’t sell retail.

• No. Defintely.