Be careful with the lash suppliers saying “We have QC team”!
Saying “We have QC team” doesn’t mean that those lash suppliers really have a QC in reality. And “having QC team” is never enough to ensure the lash quality.
Saying “We have QC team” doesn’t mean that they have a real QC team.
Have you ever met and got a direct discussion with those QC members? Do they work full time as Quality Controllers or part-time only? Do they really know the Quality Controlling methods and have a clear working process with those methods employed? Do they make the decision on Quality Pass/Fails based on concretely-defined-standards?
And Do you know a fact that:
Many lash suppliers in Vietnam are not real lash manufacturers. They’re almost lash trading offices. And those lash trading offices normally ask their salemen playing the role of quality controller at the same time?
You may ask: what is wrong with it? I feel this cross-function model totally OK.
QC teams are actually salemens, and this brings you at least 2 risks:
- 1st risk: those part-time QC doesn’t have Quality Controlling skills.
- 2nd risk: as their main role is sales, they work for comission. They would like to prioritize as much as of their time on looking for customers and order. They have a big motivation to make a move on an order, rather than blocking them from the shipment.
Even when a supplier have a dedicated QC team, the quality of your lash order is not assured yet.
Quality is made in each production step, not at the final inspection. Therefore, having QC is not enough.
Let’s interview the QC of your lash supplier about when & where she do the inspection as a step of quality controlling?
If the inspection just happens as a final inspection at the end of the production, you got a big risk. Let’s imagine the case that they found a defects on the products. There would be several scenarios:
- They still ship the defected lashes to you.
- They postpone the shipment to fix the defects.
- They remove the defects one with no replacement and make a shortage in the shipment.
Eventhough, There is still a chance that:
- They fix the defects and still ship the lashes ontime, but they can’t deny that fixing the problem will cost them more. As a consequence, you’ve lose a chance of cost reduction.
What more should a lash supplier have than a QC team, to ensure the quality of your lash order?
As a basic logic, quality is made in each production steps, not at the final inspection, the quality can only be ensured when the quality in each step could be ensured.
RIGHT FIRST TIME
It means that, your supplier must have a mind set of “Right first time” and “Really know how to have Right First Time”.
Right first time means the quality is right right from the 1st time in each production step.
To have Right 1st time, a supplier must have, at least:
- People for right 1st time
- Method and Techniques for right 1st time
- Process and Tools for right 1st time
- Materials for right 1st time
- Measurement for right 1st time
At Sen Lash Factory, we have invested on these right from the begining. And we have been continuously improving it everyday.
We would be pleased to share with you concretely many of our practices on each of those points, via a direct discussion, not here. We rather be called “stingy guys” than to share our stories and know-how to other supplier…
Because we would like to:
- to protect our customer benefits: our customers must be prioritized.
- to protect our own benefits: since those mindset, know-how, and practices are invested, it becomes our assets and we don’t wanna share with other suppliers easily.
- to protect other customers on the market: to not let “fake suppliers” cheating you based on the stories stolen from us.
Chat with us today to discover more about our practices on this topic.
To discover more post on Lash Quality topic, Please follow THIS LINK!
Thank you!